Took quite some effort just to get through daily issues
Using WFHI’s telephonic support consistently was a mixed bag throughout my experience. Initially, when I faced issues with the dialer not connecting properly, I called the support line and spent quite a bit of time going through the steps they suggested. There was one particular instance where they helped me fix the database syncing error, and that made a real difference for my daily workflow. However, on most other days, it felt like the support was something I had to continually chase, as the same glitches would keep recurring. Since the software updated automatically, sometimes new bugs appeared without warning, and communicating these over the phone was time-consuming. Overall, the effort required to maintain smooth use of the calling tools and training enhancements was more than I expected, and it wore me out quite a bit during the weeks I was using it heavily.