took quite some effort getting them to respond properly
I had some questions before buying and tried reaching out to their team a few times. Sometimes they got back to me quickly and answered well, but other times it took long waits which was frustrating. They seemed to handle technical questions better than billing or general info. The sign-up and invoicing process was fairly smooth once I got to that stage, but figuring out which software plan was right needed quite a bit of back and forth. The demo and training section was okay but not very detailed at first. What I did like was that when I got telephonic support, the person I spoke with was patient and walked me through database features on the dialer. However, automatic updates threw me off once by changing some layout without prior notice, making me spend time relearning the interface. Overall, the experience was mixed – some parts worked well, especially the features, while the communication before purchase was inconsistent and took effort to get decent help. Signing up and payment invoicing were handled without issues but it might take patience in other areas to get the needed info or support fully.