Took quite long to get a clear reply
The sales team was somewhat responsive, but it took longer than I expected to get clear answers to my questions. I had to follow up multiple times before receiving consistent information about the software's features and the payment process. Some of the people I spoke to seemed helpful, but their responses were occasionally vague or delayed. This stretched the whole pre-purchase phase, which could have been more efficient. On the positive side, once I signed up, the invoicing and onboarding process were smooth. The support after purchase seemed better organized, though I found it difficult to get timely replies before that stage. Overall, while the team did eventually get back to me with the necessary information, the waiting times and uncertainty made the experience somewhat taxing. I think the process would benefit if communication was a bit quicker and clearer during the initial stages.