2 out of 52 of 5Verified purchaseSupport and communication
Took quite a while to get any support response
When I reached out for support to ask about some technical issues, the response time was longer than I expected. It felt like several days passed before someone got back to me, and during that period I kind of wondered if my queries would ever be addressed. I suppose they do get to issues eventually but the wait put me off a bit. Communication was polite but infrequent, so it was hard to build confidence in the help system. Given the remote work nature, I admit the time zone differences might affect responsiveness but the delay was still frustrating. They were clear when they did reply and provided decent guidance, so I guess for the content the support was fine, but the lag in response could definitely improve.