took quite a while to get all set up
Initially contacting the sales team seemed straightforward enough. The sign-up and invoicing processes were communicated clearly through emails, and I appreciated how each step came with automated updates. However, it took a rather long time to sort out some of the finer points before actually starting the onboarding and training. I found myself going back and forth between support calls and the database feature explanations, which added to the overall time. The calling tools and dialer setup also needed multiple clarifications, meaning it wasn’t just one smooth session. I do believe that if I were a bit more experienced with this kind of software, the process wouldn’t take so long. Despite the lengthy experience, the telephonic priority support was responsive and helped answer most concerns promptly. Would I reach out again next time? Likely yes, but maybe earlier in the process for better clarity because the initial time taken felt a little heavy on waiting around.