Took quite a long time to get help
The support during my usage was largely disappointing. I had to wait excessively long to reach someone who could help with the call dialer issues I faced. The telephonic support was not very responsive and sometimes I didn’t get clear answers about the database features. Their explanations lacked detail and I doubt whether I would want to rely on them for further assistance if problems arise again. One thing I will admit was fine is that the payment and invoicing system worked without much hassle. But in terms of ongoing support, the delays and unclear communication made the whole process frustrating. Given this experience, I am hesitant to think the support team would be reliable in a future scenario. The software itself seems to provide some useful capabilities, but without timely and effective support, it becomes tough to continue confidently. Overall, it took far longer to get help than I anticipated and that alone reduced my enthusiasm about using it further.