Took quite a bit longer than I expected
The training and onboarding process was a mixed bag for me. On one hand, the explanations about setting up the calling tools and navigating the database feature were fairly clear, especially during the initial walkthrough. I appreciated how they broke down the steps for integrating the dialer with my current workflow. However, some parts lacked clarity, particularly when it came to automatic updates and how they'd affect ongoing work. It took more time than I thought to get fully comfortable with everything, partly because of these gaps. The telephonic support was decent but not always immediately available when I needed help during the onboarding phase, which slowed down progress a bit. On the positive side, the sign-up, invoicing, and payment process was straightforward, which made the start less stressful. Overall, I did get a functional understanding but it could have been smoother and more concise. I find myself still referring back to some of the training materials after several weeks, which tells me it wasn’t as clear as I initially hoped. I’m hopeful future updates will improve this onboarding flow and make it more time-efficient.