Took pretty long but support was okay
Honestly, the whole access setup took way longer than I expected. I explained the issues multiple times to the support team, and while they were responsive, the resolution wasn’t as quick as I wanted. The dialer and database worked fine when they were functioning, but getting there was a waiting game. I kept hitting delays with the automatic updates which sometimes disrupted my workflow. Calling the telephonic support was helpful but it did take a bit of patience on my end. The invoicing and payment process went smoothly, which was a small relief because everything else dragged on. Overall, it felt like getting started took more time than it should, but once in a while the team did respond well to queries. Not sure I’d call it quick or efficient, but it was okay enough to continue using. Just wish the initial time to get things going was shorter, since I had to repeatedly follow up on the same stuff without really feeling progress. It ended up being more of a test in patience than expected to get access and support sorted.