Took plenty of effort to get clear answers from sales
I’ve contacted the WFHI sales team multiple times trying to get a clear understanding of what’s included in the software and training package. The people on the other end eventually did respond, though often after a significant wait. It took several calls and emails before I felt like I had all the information I was asking for about the dialer and database features. The sign-up and payment process were raised a few times during conversations, and answers about invoicing clarity were given only after repeating myself. So, I'd say the responsiveness was mixed: sometimes prompt but often slow, which was tiring after a while since I had to keep explaining my concerns over and over. On the plus side, once I was in, the telephonic support felt decent and the automatic updates ran smoothly. But honestly, getting to that point was more work than I expected. For anyone considering WFHI, be prepared to put in some effort upfront with sales before feeling confident about the purchase. The training and onboarding are fine if you make it through this part smoothly.