Took much longer than I had expected to get fully onboarded
I went into the training and onboarding with clear expectations based on what the overview suggested. I assumed it would be mostly streamlined and user-friendly, with the key features explained quickly so I could start using the calling tools and database effectively. However, the actual process turned out to be more drawn out than I expected. While the training materials did cover everything, it required quite a bit of my time to sit through all the modules, and some parts felt repetitive or overly basic compared to what I anticipated. I will say the explanation of the updating and invoicing processes was clear and well organized, which I appreciated. But overall, I found myself spending more hours than I initially thought necessary just to get comfortable handling the dialer and understanding how the automatic updates affected the platform. It wasn't a bad experience per se, but the amount of time it took to feel fully ready was definitely longer than I expected. I can see that for someone who’s newer to remote workflow systems, this might be helpful, but for me, it felt a bit slow. Meantime, the telephonic support was okay when I called in, though not especially prompt. So, I am still a bit unsure if the time investment matches what I had hoped from the start.