Took much longer than I expected to finish onboarding
I came into the training and onboarding expecting a streamlined experience given the promotional materials that suggested an easy setup. Unfortunately, the reality was quite different. I had to revisit certain training modules multiple times, and the onboarding steps took significantly longer than I originally anticipated. The training sessions were sometimes disjointed, and I felt that more clarity was needed around using the calling tools and setting up the dialer effectively. This caused me to frequently call support for clarifications, which slowed the process further. I was hoping that after the first round of training, I would feel confident enough to navigate the system independently, but it's apparent that I will require additional help next time as well. Though some aspects of the database feature were easy to understand, overall, the onboarding and training did not meet my expectations for efficiency. It feels like the training materials could be more aligned with practical usage scenarios to reduce dependency on assistance. In summary, the setup took a lot more time than I thought it would, and I'll probably need support again in the future.