took much longer than i'd hoped to start
Reflecting after I tried their platform, the whole pre-purchase and sales process took way longer than I expected compared to other software I have used before. Signing up wasn’t exactly straightforward and I found the invoicing system a bit confusing at first. The training and onboarding felt stretched out, especially when I was trying to get the hang of the calling tools and dialer. Updates to the software happened regularly but sometimes those automatic changes interrupted my workflow, which made the experience less smooth. I also found the telephonic support somewhat hit or miss—sometimes quick to respond, other times I was waiting longer than I liked. I was hoping for a more quick and intuitive startup, but the setup really dragged and that affected my overall impression of how easy to use the platform is. If you are used to faster onboarding and something fairly plug-and-play, then this might not meet your expectations, at least not immediately. There were good parts too, like the database feature, but on the whole the extra time taken really stood out for me when I look back.