Took much longer than expected to locate what I needed
The time it took to find specific features in the software was honestly a bit frustrating. On one hand, I can see that the system is quite comprehensive, with a lot of tools and options packed in. The calling tools and dialer function, for instance, work well once you figure out where to find them, and the database feature seemed robust enough for my workflow needs. That said, I spent more than I wanted clicking through menus and toggling between sections to access the things I actually needed to start my tasks. The onboarding training helped but wasn’t enough to fully eliminate that initial struggle. On the plus side, the automatic updates did improve some menu layouts over time, and telephonic support was decent when I called for help. Still, the sign-up and billing process was straightforward and didn’t add to the hassle. Overall, it’s a capable platform, but discovering the exact spots for needed tools could have been quicker and less time-consuming.