Took much longer than expected to handle payments
I signed up with fairly straightforward expectations about how smoothly the billing and payment process would work. Unfortunately, the invoicing did not align with what I anticipated based on the initial overview. It took a lot of time for me to figure out the payment workflow, which was frustrating because I expected a simpler flow from the start. The software interface for payment was cluttered and I often had to contact support just to clarify invoice details. While telephonic support was polite, the back-and-forth stretched the timeline far beyond what I planned. Automatic updates sometimes altered the billing interface, which added to the confusion. Given the delays and the lack of clarity, I’m skeptical that the payment process matches what they present before purchase. I wish the onboarding and billing steps were clearer or faster because this has added unnecessary stress to what should have been a smooth start.