Took Much Longer Than Expected to Get Onboarded
The onboarding and training process with WFHI software took significantly longer than I had anticipated. Initially, I went through the online modules covering dialer setup, database use, and updates, which seemed straightforward at first. However, when issues cropped up, especially with the calling tools in the middle of my first week, I realized I needed extra help more than once. The telephonic support was available but connecting with the right person and getting clear answers took time. The invoicing and sign-up steps were standard, but the main delay was how long it took to feel confident using the system independently. Even by the end of my initial training, I was unsure whether I could handle all features without additional assistance. I think for next time, if I try this again, I’ll need to budget for more guided help sessions to avoid this extended timeline. Overall, the process was thorough but not very quick or seamless.