Took much longer than expected to get help
I was really hoping the support and communication would be quick and clear from the start since that’s key for me when working with new software. Unfortunately, it took way longer than I expected to get any meaningful assistance over the phone. I thought the telephonic support would closely match what was promised before I signed up, but it felt a bit disconnected and slow to respond when I had questions. I also found some of the updates unclear until I waited for support to explain them, which stretched out the process further. The sign-up and invoicing were simpler than support, so at least that part was not frustrating. Still, the delays in communication and the lack of immediate answers made the whole experience drag longer than I thought it would. This kind of wait affected my confidence even before I really started using the software.