2 out of 52 of 5Verified purchaseSupport and communication
Took much longer than expected to figure things out
I ended up spending a lot more time than I anticipated trying to work out how the software and dashboard were meant to be used. The training was there, but quite generic and I often felt I had to troubleshoot on my own, especially with the dialer feature. Even getting the database set up as I wanted was not straightforward without continuous calls to support, which themselves sometimes took time before I got a satisfactory answer. Payment processes were at least well explained, but the overall experience was tiring due to the lack of proactive assistance. It felt like I was the one forcing things to work rather than being guided properly.