Took more time than expected to understand labels
The sign-up and pre-purchase phase took me quite a while, primarily because some of the wording and labels on the portal didn't make immediate sense. For example, one moment that stood out was trying to figure out which package to select—there weren’t clear descriptions or distinctions between them, so I kept going back and forth. After that, I noticed that several buttons had ambiguous labels, which made navigation tough and slowed down the process overall. It seemed like someone designed the layout without thoroughly considering a new user’s perspective. Beyond that focal moment, the rest of the steps weren’t as clearly explained either. Even though the invoicing part eventually came through without obvious issues, it wasn’t obvious how the payment process would proceed until I read through some terms buried under fine print. Because of that, the entire setup took much longer than I had initially planned, and suggested instructions could have been way clearer. I suppose if the portal had better wording and simpler labels, then onboarding might not have felt so time-consuming or puzzling.