Took more time than expected to get basic info
The whole sales and pre-purchase process took much too long for what I needed. I spent quite some time repeatedly explaining my questions about the software and training features to different representatives, and each time it felt like I was starting from scratch. The waiting time before getting useful information during calls was frustrating because the details about signing up, payments, and software access were not presented clearly in one go. I found that instead of helping me move forward, the process caused delays because I had to keep following up multiple times. Overall, the repetition and back-and-forth added unnecessary time and made it difficult to feel confident about whether I was ready to proceed with the product. I had hoped the process would be more straightforward and efficient. Unfortunately, this experience lowered my trust in how well the on-boarding and support functions were going to handle things going forward, especially since I needed clear, prompt answers to make decisions.