2 out of 52 of 5Verified purchaseSupport and communication
Took more time than expected to figure out support
I expected the support and communication to be more straightforward based on the initial material, but much of it I ended up figuring out for myself. While some aspects like the telephonic assistance were eventually helpful, I found that the clarity of instructions and labels often required patience and multiple tries. The on-demand guidance came later than I thought it would, which slowed down the process noticeably. Compared to what I anticipated, the help system left a lot to be desired and extended the time I needed to spend resolving issues. Automatic updates were fine, but they did not make up for the time lost navigating unclear communication.