Took more time than expected to figure out software
The software took longer to work out than I had anticipated. Many features required trial and error rather than clear guidance, so I spent quite a bit of time trying to get the dialer and database tools functioning properly. While the interface was generally user-friendly, there were moments when I struggled to understand what was expected without assistance. Automatic updates came in, but they sometimes changed things without obvious notice, which added to the confusion. Support was available, but I relied more on self-discovery than on contacting them since I was trying to master the system independently. The sign-up and invoicing steps were straightforward and didn’t add to delays, fortunately. Even though the software did ultimately do the job I needed it to, the learning curve was steeper than I thought it would be from the outset. I might have avoided some of this if more detailed instructions or in-app tips had been provided. That said, once I had familiarised myself, it served its purpose adequately. So overall, the time taken was longer than I expected, mostly due to figuring things out on my own rather than lack of functionality itself.