Took more time than expected to feel confident
By the time I completed the sales and pre-purchase process, I still didn't feel fully confident about what exactly I was getting into. The information provided was detailed but took a long time to fully understand everything involved. Several different documents to read and steps to follow made it seem a bit overwhelming rather than clear. Although the billing and invoicing procedures were straightforward once explained, the overall flow lacked simplicity in presentation. I appreciated the telephonic support that was available, though at times it could be slow to respond. The training content came across as useful but still left me uncertain about some parts of the software’s functionality. Given the length of time spent and remaining doubts, I would expect anyone new to need patience and possibly extra help before feeling truly comfortable. So while the process was thorough, the confidence level for me was not as high as I had hoped after all that time spent.