Took more time than expected for support
I found the support and communication process quite drawn out, mostly because the steps weren’t in the most sensible order. When I first reached out, the instructions I received seemed to jump around rather than follow a clear logical path, which slowed things down. It took multiple calls to get some of the technical issues resolved, and that process felt inefficient. On the plus side, once I had the right guidance, the dialer and calling tools worked well for basic tasks. The telephonic support was polite but sometimes the solutions suggested didn’t address my immediate concerns directly, requiring me to troubleshoot further on my own. Payment processing and invoicing were standard and smooth, which relieved some of the hassle. Overall, it did get the job done but not without a notable time cost that could've been avoided if the steps were better organized. The software updates were automatic and helpful, but they didn't directly impact this initial experience. A more streamlined communication strategy would definitely improve the onboarding journey.