Took more time and effort than I expected
Honestly, I thought signing up and using their sales and onboarding process would be more straightforward, but it turned out to be quite a hassle. I was expecting a smoother experience with clearer communication on what I should do next. The training was okay in theory, but setting it all up made me feel like I was piecing things together on my own more than getting actual guidance. The invoicing process didn't surprise me by being complicated, but I had to follow up multiple times to understand when and how to pay. Also, the database feature was less intuitive than I imagined, requiring more time than anticipated to fit into my workflow. Although they do provide telephonic support, I found that I had to wait around or call repeatedly to get through, which was frustrating. Overall, I didn't get the kind of streamlined, easy onboarding that I was expecting, and it took more effort and time than I'd have liked, which I guess is something to keep in mind before committing to this service.