Took more time and calls than I'm used to, but some good points too
Comparing the support I got here with other services I've used before, it was a mixed bag. On one hand, the telephonic support team was generally polite and tried to help, but it often took multiple back-and-forth calls to resolve my queries, which felt a bit taxing. The priority assistance definitely made a difference when I flagged urgent problems, but the overall effort required to get answers was higher than I expected. The communication channels are there, but sometimes the wait to get through was longer than I usually deal with. On the plus side, the automatic updates felt seamless enough that I didn't have to get support for those. And the database feature worked well for my workflow needs, making the technical side easier. So, while the support conversations took quite some energy, I can’t deny some parts of the system, like the software itself and invoicing, worked smoothly and saved me time in other ways. The whole thing left me wanting a bit more efficiency in customer care, though.