Took more effort than I thought, not as comfortable as older software
I was hoping this system would speed up the whole sales and pre-purchase process compared to what I used before but honestly, it turned out more complicated. The sign-up was fine, and the automatic updates helped keep things current, but the invoicing and payment side felt clunkier. I had to spend quite a bit of time figuring out how to get the database to organize contacts in a way that made sense for me, which was frustrating since my previous tool was more intuitive. The dialer tools worked all right, but I found myself going back to old habits. I suppose the telephonic support was okay when I finally got through, but it didn’t really save me from the initial hassle. I keep coming back to the point that it wasn’t a straightforward effort, and I’m still deciding if it’s worth the trouble compared to older software that was simpler and more tailored to my needs.