Took more effort than I expected to get through the steps
I tried to follow the onboarding and training in the sequence provided, but I found the order somewhat confusing. At first, I thought the introduction section would prepare me better for the upcoming steps, but I quickly realized that it skipped over some crucial information I needed to understand the calling tools. I had to backtrack multiple times, which made the process take longer, and honestly, it was a bit frustrating. The database features, which I expected to get introduced earlier, only came much later, by which time I was already a bit lost. I attempted to get support via the telephonic assistance, but the responses felt generic and not tailor-made for my questions about the workflow. I also found the automatic updates slightly disruptive since they sometimes changed the interface without warning. The initial sign-up was straightforward, but the invoicing seemed a little unclear in labeling which payment covered which services, adding to the confusion. Overall, the sequence of the training modules did not flow in a way that matched my working style, making the whole experience more taxing than I had hoped just for onboarding itself. I expected a smoother introduction but ended feeling quite burdened by the effort involved.