Took more effort than I expected for onboarding
The training and onboarding experience with the software was somewhat of an effort. While I understood the basic setup, integrating the calling tools and database features presented more challenges than I had anticipated. There were moments when the instructions seemed vague, requiring me to spend extra time on trial and error. I definitely felt that I would need help again if I ever attempted to onboard someone else or reinstall the software in the future. The guidance provided didn't always align with what I encountered in the actual application, leading to some confusion. On the positive side, the invoicing and payment process was smooth and didn't add to the complexity. Automatic updates sometimes changed features without immediate clear documentation, which meant I had to relearn certain steps. Telephonic support was available but often required waiting on hold, making it less efficient than I had hoped. Overall, while the service functions as intended, the level of effort needed to get fully comfortable was higher than expected. I suppose with more experience, this might improve, but at this point, I would likely ask for help rather than navigating everything alone again soon.