Took more effort than expected to get any real help
Comparing support with what I'd used before, this felt like a lot more effort on my part. I had hoped for quicker resolutions but I ended up having to explain my issues repeatedly, which was tiring. The telephonic support was somewhat better than email but not by a large margin. I must admit the agents did attempt to be polite and I got updates occasionally. However, each interaction added to the back and forth, making it more complicated than it should have been. The training and onboarding promised more accessible assistance, but the reality was different. The automatic updates sometimes changed interface elements without much warning, leaving me confused and needing support again. The whole thing drained my energy because fixes never felt straightforward. I'm not sure future calls will bring easier resolutions. It’s like I have to be extra patient and detailed every time I contact support. I’d say this support setup is not as efficient as it could be, and it required more effort than I expected based on their overview.