Took more effort than expected on payments
The billing and payment process was a bit of a struggle for me over the days I used it. Initially, the invoices were not as clear as I would have liked, which meant I had to spend time understanding what I was being charged for. The payment gateway itself sometimes felt sluggish and I had to retry a few times before it went through. On a practical level, this was frustrating because I needed quick confirmations to continue using the software confidently. Thankfully, the automated reminders were useful in notifying me before the due dates, so that was one improvement I noticed. Also, calling support about billing issues usually took longer than I wanted, with some waiting time on the phone. Overall, it did the job eventually, but it definitely required more effort on my part than I had thought. I wouldn't say it was terrible, but some parts of the daily billing experience were cumbersome.