Took more effort than expected compared to what I used before
When I first considered switching to this software and training product, I had high hopes because I’d used simpler tools previously. Signing up was straightforward and the invoicing process was standard, no surprise there. But once I started the onboarding and tried to get familiar with the dialer and database features, I realized it wasn’t as plug-and-play as I thought it would be. It required a decent amount of manual setup and adjusting to the new interface. The training sessions helped, but I constantly felt like I was relearning things that other products had made automatic. What frustrated me the most was how the automatic updates sometimes changed settings on their own, forcing me to double-check before calls. The support line was generally helpful but took a while to solve some technical questions. So overall, it took more effort than I expected to get used to it compared to my previous experience, which made me hesitate about fully committing right now.