Took more digging than I expected to get started
The training and onboarding experience for the WFHI software wasn’t as straightforward as I’d hoped. When I first tried to find the specific tutorials for setting up the calling tools and managing the database, it took quite a while to locate them. The sections were somewhat scattered, and I often had to go back and forth between different parts of the documentation. The video guides were okay, but they didn’t always cover the exact issues I faced. While the automatic update notices were clear, they felt a bit overwhelming since I wasn’t sure if I needed to act on them immediately or not. I appreciate that telephonic support was available, and they answered my calls kindly. Still, getting familiar with the software was more of an effort than I’d have liked, which delayed my workflow setup. It’s not that the training was bad, but it definitely demanded more patience and time from me than I expected.