2 out of 52 of 5Verified customerSupport and communication
Took longer to figure out support than I expected
The support and communication were not as smooth as I had hoped. I had to work out a lot of the setup and features on my own since the telephonic support was not immediately available when I needed it. While the tools and database features were fine once I got familiar, the initial back and forth extended the time needed. I expect that some effort on my part is normal with software like this, but in this case, it felt like things could have been explained better or faster. The onboarding was okay, but the delay with communication made it take longer than I originally thought it would to get comfortable using everything.