Took longer to figure out support than expected
Support communication was mostly self-driven on my side. I had to spend a fair amount of time figuring out how to navigate the support tools and when to call the helpline since the instructions weren't very explicit in the initial onboarding. The automatic updates were a good feature, though, so I didn't have to worry about the software being outdated. Despite clear invoicing and straightforward payment processes, getting timely telephonic assistance took more time than I wanted. The dialer and database features work well once you get accustomed, but the early days required trial and error on my part. I would say if you want quick responses, it might not be the fastest, since I often found myself waiting or searching the resources before contacting support. Overall, it took me a while to feel fully comfortable relying on the help and the system itself.