Took longer than planned because I had to figure it myself
The training and onboarding process took longer than I originally planned because I had to figure quite a bit out on my own. The initial setup was fine with clear instructions given during sign-up and payment. However, beyond that point, many details about how to best use the database features and calling tools were not directly taught, which meant I spent a lot of time exploring and testing different functions. The automatic updates did keep the software up to date, but sometimes the changes weren't explained well and forced me to learn things all over again. Although the telephonic support was available and somewhat helpful, I didn’t want to rely on it too much and therefore ended up slower in adopting the workflows. The training felt a bit generic and didn't fully cover the practical day-to-day use, so overall the time it took for me to feel comfortable was longer than I anticipated.