Took longer than it should to get clear answers
Reflecting on when I first considered purchasing the software and training, I realize the sales process was more effortful than expected. It wasn’t immediately clear how all the features were explained, so I had to ask many follow-up questions just to understand what was included in the paid package. I spent quite some time going back and forth with their team trying to grasp how sign-up, invoicing, and the telephonic support would function. What I can say is that the explanations weren't deliberately confusing, just that the information required several layers of clarification, which was frustrating. By the time I decided to buy, I felt I had a better idea of how the software's calling tools, database, and updates worked, but it was a slow process requiring patience. So while I appreciated the outcome, getting to that point demanded more effort than I would have liked.