Took longer than I thought to resolve issues
The onboarding and training process definitely had its ups and downs. When things went wrong, which they did a few times, the troubleshooting steps seemed to take quite a while. The support was polite but sometimes I felt they needed to escalate issues faster or provide clearer guidance. I’d already explained similar problems before, so it felt repetitive and a bit draining. The training materials helped generally, but if a problem cropped up, the fixes weren’t immediate, which tested my patience. It’s not that it was hopeless, but the time taken to get back on track was probably longer than it should have been. I guess for new users like me, these hiccups added to the onboarding duration. I wasn’t expecting a perfect experience, but I hoped for smoother recovery from errors. Overall, the process was thorough but could definitely benefit from more streamlined troubleshooting steps and quicker assistance.