Took longer than I thought to fix the sign-up problem
The initial sign-up and payment process generally went fine, but when I hit a snag with the invoicing, it took longer than I had expected to sort out. I reached out to customer support for help, and while they were friendly and eventually resolved the issue, the response times were slower than I liked. It wasn't a disaster, but waiting for each update ate into the time I wanted to spend actually using the software's calling tools and database features. On the plus side, once everything was set straight, the automatic updates worked smoothly, and training went well with clear instructions. I appreciated that despite the delay, the team was communicative and kept me informed. So overall, I think they handled things well but speeding up the support response would definitely improve the experience.