Took longer than I thought to decide
When I first looked at WFHI's software and training, I was hopeful because of the promises made upfront. I expected to find everything clear and straightforward, but the initial sales call took quite a bit longer than I anticipated. During that time, they explained the software and the training modules fairly well, so I gained a reasonable understanding of what I'd be getting into. However, some parts of the billing and invoicing process weren't as transparent as I'd liked; I had to ask extra questions to feel confident about payment terms. The onboarding experience started okay but had a few hiccups, mainly with setup and database integration, which took more effort than I expected. Training content was useful, and the dialer tools functioned as they showed during the demo, which I appreciated. Support was available but sometimes a bit slow, which made me unsure if I could rely on quick help when needed. By the end, I felt somewhat confident about the product but wished the whole process had been smoother and clearer from the first interaction. It wasn’t a bad experience, just slower and more involved than what I initially imagined based on the sales pitch. Overall, the software and training have potential, but the front-end communication and invoicing could be improved to build more customer confidence from the start.