Took longer than I thought but support was quick
I started the onboarding with some excitement but found that it took quite a bit of time to get fully through the training modules. The people responding to my questions were generally quick, which helped a lot because I felt stuck a few times in the middle. I was a bit unsure at first about the layout of the software and some parts of the process were not immediately intuitive to me. Still, the telephonic support and email replies gave me confidence that I wasn't alone figuring it out. The automatic updates didn’t disrupt my use once I got going, so that was a relief. I just wish the initial setup and training was streamlined a bit more so that the starting period would not feel so drawn out. Overall, I am happy with how smoothly the access has been since, and I think the initial time investment was worth it though not perfect.