Took longer than I thought, but steps were logical
I went through the pre-purchase process with WFHI, and it took more time than I initially expected. The sequence of steps mostly felt sensible; starting from sign-up, moving to plan selection, then payment and finally access to software and training. Still, the pace was slower because some information was presented late, like details about recurring billing which I wish I’d seen earlier to avoid delays in decision making. The invoicing process was straightforward and matched my entered details, which was a relief. On the downside, sales communication had gaps that made me call support a couple of times to clarify things that could have been clearer in the first place. While the flow itself was alright, the timing and communication around it could do with tightening to make it smoother. Overall, I’m satisfied with how it ended but think the initial stages could save people some hassle if reorganized a bit.