Comparing this training and onboarding to what I have used before, I have to say it took much longer
Comparing this training and onboarding to what I have used before, I have to say it took much longer to familiarize myself with the software. The sessions seemed drawn out, and I struggled to follow some of the steps. The materials provided were different from the straightforward guides I was used to, and that added to my frustration. The dialer tool took time to get used to, and the database navigation was not intuitive from my point of view. I kept expecting the updates would fix some of the complications, but progress was slow. The sign-up and invoicing were simple enough, but beyond that, the learning curve was steeper than anticipated. Calling support was hit or miss; sometimes they were patient, but often I felt left waiting too long. I had hoped this would feel smoother and quicker to ramp up; unfortunately that was not the case for me. I’m not sure if it is the style of training or the software design itself, but for my experience, it added unnecessary time to the onboarding process. I probably won’t return to this method unless some significant changes are made, as it simply did not meet my previous standards for ease and efficiency.