3 out of 53 of 5Verified purchaseTraining and onboarding
Took longer than I hoped, but not all was bad
The training and onboarding process overall had its ups and downs. I was especially frustrated when the initial setup for the dialer tool didn't work right away, which delayed me quite a bit. However, the automatic updates that followed helped fix some of these teething problems, and I appreciated that the telephonic support was quite reachable and patient when I needed help. One reservation I have is that the database feature's integration into the workflow felt a bit clunky initially, and figuring out that part slowed me down more than I expected. Still, I ended up learning enough to use the software confidently, even if the experience was a bit of a mixed bag.