Took longer than I hoped, but got there eventually
When I first reached out to the support team, it took a bit longer than expected to get clear answers, which was a little frustrating at first. At one point, I felt like I was going in circles, but eventually, the responses improved and things started to make more sense. The telephonic support was variable; some calls were helpful and gave me confidence in resolving issues, while others left me waiting or confused about next steps. I tried to get assistance with setting up the dialer and database features—some parts clicked right away, but others needed follow-ups. They did keep me updated with automatic fixes, which was reassuring, although sometimes these updates caused minor hiccups that weren’t immediately explained. By the end of the onboarding, I was feeling more comfortable but still with a bit of uncertainty about navigating the software alone. The invoicing and payment process was smooth enough but again required a few calls to clarify some details. Looking back, the time investment was more than I initially thought, but I did feel somewhat confident by the end, even if it took more patience than I expected.