Took Longer Than I Expected to Sort Things Out
I've had quite a bit of experience with the software now, and honestly, while some parts work well, others left me on my own more often than I liked. The calling tools and dialer are generally reliable once set up, and the database feature integrated reasonably with my workflow. However, figuring out some of the finer points required a lot of digging through FAQs and forums because telephonic support was slow to pick up and sometimes unclear. I appreciate the priority assistance that was promised but felt it could be more attentive. The updates are beneficial but occasionally disrupted active sessions, which was frustrating. The sign-up and payment process was straightforward, but the wait time for support during onboarding could be improved. Overall, I ended up working out much on my own and wish communication was a bit more responsive.