Took longer than I expected to get support
I found the WFHI support and communication somewhat mixed in my experience. On the one hand, the initial setup and onboarding were relatively smooth, and I could use the database and calling tools as expected almost immediately. However, as I continued day to day, some issues with the dialer surfaced, and reaching out to customer support to resolve these took longer than I had hoped. The telephonic help was polite and tried to assist, but the wait times and multiple callbacks meant my work was disrupted more than I preferred. I will say the automatic updates did improve some functionality gradually, and I did appreciate the prompt invoicing system, which was hassle-free compared to other software I've tried. Still, the communication gaps during ongoing troubleshooting were frustrating. Overall, while the software works largely as intended, the ongoing support process left room for improvement, especially for someone needing quicker resolutions during active use.