Took longer than I expected to find stuff
I was trying to navigate the WFHI software to locate the features I needed for managing my remote workflow, but it took quite some time. The database section was somewhat buried under menus that weren’t very intuitive, and the dialer options didn’t immediately show up where I thought they would be. On the upside, once I found the call tools themselves, they worked as expected with minimal lag, which was helpful. The automatic updates happened silently but seemed to rearrange some interface elements without any notice, which confused me a bit. Signing up and getting through invoicing was straightforward, but my first attempt to set up the training modules was frustrating because the onboarding flow jumped through too many steps before I could start hands-on practice. Support was reachable by phone, and though I waited longer than I wanted, the person was polite and solved a minor syncing issue I had. Overall, I got what I needed but lost more time than I thought necessary, so it's a mixed bag for me.