I used the support a few times since signing up, comparing it to the last software I tried. The expe

I used the support a few times since signing up, comparing it to the last software I tried. The expe

I used the support a few times since signing up, comparing it to the last software I tried. The experience was mixed: some of my questions were answered in reasonable time but others took noticeably longer. The telephonic support seemed polite yet less proactive than expected, leaving me waiting longer than I'd hoped especially when I needed help navigating the database features. Despite that, the updates kept my software running smoothly, which was good. The onboarding process was fairly straightforward, although the call setup sometimes lagged which I found frustrating after having a smoother dialer experience elsewhere. Overall it’s okay; not a vast improvement over my old software, but I appreciate how clear the invoicing and payment steps are and the training material was decent for the basics. Still, I’d expect a quicker response from support based on what I had before. So while it’s not perfect, some parts worked well enough to keep me using it for now.