Took longer than expected, with repetitive calls
The support and communication were generally helpful but the process took more time than I expected. I reached out multiple times with similar queries and had to explain my issue over and over again, which was tiring. The wait times fluctuated too, sometimes I got quick replies but other times there was a delay that stretched over hours. The dialer tool was functional but I needed some assistance getting it running smoothly. The database integration queries required repeated follow-ups to get clarified. I appreciate the efforts of the support staff but the time it took reduced efficiency when setting up. I probably could have avoided some of this if the onboarding instructions had been clearer. Overall, it took about a week to get everything running properly, which was longer than I hoped. Still, the staff’s patience did help me get through.