Took longer than expected when training ran into issues
My training and onboarding started off well enough with clear tutorials and access to the dialer and database features. But when I ran into some issues with syncing the contacts database to the calling tool, I felt like the process dragged on a bit. I reached out to the support team and they were helpful but it took a couple of days of patching before everything worked smoothly again. During this period I felt like little progress was happening, which made the overall time required for me to be fully operational longer than I initially thought. Still, I think the fact that support stuck with me and offered solutions was a positive. The onboarding materials might have included more detail about common sync problems, which could have saved me some back-and-forth. So really the key takeaway is that training can work well but when problems happen, it adds some time and that’s something to plan for when starting. Once resolved, using the tools felt quite rewarding and manageable, so the wait was worth it but definitely no quick process in such scenarios.